Frequently Asked Questions

よくある質問

About Product

We recommend you to use our guideline below

  • Medium is suitable for 0 – 1 Year old
  • Large is suitable for 1 – 5 Years old
  • XL is suitable for 5 Years Old – Adult

However, if you feel that your child requires a larger size, you may deviate from our recommended guidelines.

Our commitment is to deliver a high-quality products so you can Rest Easy with Kokoro, which is why we use Modal by Tencel – a soft and breathable fabric that ensures utmost comfort and satisfaction.

For our inner part, we use microfiber that feels like goose down. It can support your head while giving you comfortable feel.

Yes, Absolutely!

At our core, we prioritize both quality and safety in all of our products. That’s why we carefully select each item in our collection to ensure that not only are they of the highest quality, but they’re also safe for everyone. To guarantee this, all of our suppliers are Oeko-Tex Standard 100 certified, ensuring that all of our materials are safe for use.  

We take cleanliness and hygiene very seriously, which is why we always prioritize the quality of our products. As such, we recommend that you wash the pillowcase before use to ensure that it is as clean and fresh as possible.

However, please be mindful NOT TO WASH the pillow itself as this can damage the integrity and quality of the pillow. For detailed care instructions, please refer to the information provided (tolong tambah link di sini)

You may find our full instruction about how to take care of your pillow & case here (ini nanti link ke page care instructions)

About Kokoro こころ

Kokoro こころ comes straight from the heart, with one mission in mind, to help everyone rest easy.

We are using our own filling technology to create a medium-firm pillow/bolster that you can feel the puffy & supportive pillow at the same time, so it can last longer to be used.

You can always get Kokoro product from our official store :

Tokopedia :

Shopee :

Website :

Whatsapp :

You may contact Aiko through WhatsApp +6281-222-525-110 regarding this. (tolong sambungkan ke link WA)

Yes, we can ship it to Indonesia & other country too.

For further notice regarding shipping to outside Indonesia, you may reach us to our WhatsApp +6281-222-525-110. 

To add an extra special touch to your purchase, we offer complimentary gift wrapping and a personalized message card. Simply include a request for gift wrapping in the notes section during checkout and include the message details as well. It would be our pleasure to help make your gift-giving experience as seamless and memorable as possible.

About My Order

You may change your products if the package is not wrapped/ shipped yet. Please don’t hesitate to reach out to us on WhatsApp +6281-222-525-110 to discuss any changes you may need to make. 

Unfortunately no.

We apologize for any inconvenience, but once an order has been placed and processed, we are unable to make changes to the shipping address. Our system is designed to connect directly to our third-party shipping service, and once the address has been input, it cannot be altered. We appreciate your understanding in this matter.

You may track your package, by going to this link

JNE -> track my package here

JNT -> track my package here

Sicepat -> track my package here

Wahana -> track my package here

Please send your unboxing video of the package to our WhatsApp and Please contact Aiko within 3 days after you received the product.

*Do Not Open the Pillow/ Bolster/ Blanket from it’s Vacuumed Package*

You may learn more about Return & Exchange the product here (ini link untuk direct ke sana)

If there’s any damaged, lost, or stolen item during the delivery process, we will do our best to assist you in contacting the courier, but please be aware that we cannot guarantee any specific results or outcomes, as the courier is solely responsible for their services. Therefore, we cannot be held liable for any issues that may arise during the delivery process.

Please do a video of unboxing the package every time you receive the package

If I have a questions or an issue, where i can get help ?

We are hoping the best experience for all of our customers. If you have any questions or issue don’t hesitate to contact Aiko here. Aiko will give the best service to our customers, so just say hi to Aiko and Aiko will reach you as soon as possible

Frequently Asked Questions

よくある質問

About Product

We recommend you to use our guideline below

  • Medium is suitable for 0 – 1 Year old
  • Large is suitable for 1 – 5 Years old
  • XL is suitable for 5 Years Old – Adult

However, if you feel that your child requires a larger size, you may deviate from our recommended guidelines.

Our commitment is to deliver a high-quality products so you can Rest Easy with Kokoro, which is why we use Modal by Tencel – a soft and breathable fabric that ensures utmost comfort and satisfaction.

For our inner part, we use microfiber that feels like goose down. It can support your head while giving you comfortable feel.

Yes, Absolutely!

At our core, we prioritize both quality and safety in all of our products. That’s why we carefully select each item in our collection to ensure that not only are they of the highest quality, but they’re also safe for everyone. To guarantee this, all of our suppliers are Oeko-Tex Standard 100 certified, ensuring that all of our materials are safe for use.  

We take cleanliness and hygiene very seriously, which is why we always prioritize the quality of our products. As such, we recommend that you wash the pillowcase before use to ensure that it is as clean and fresh as possible.

However, please be mindful NOT TO WASH the pillow itself as this can damage the integrity and quality of the pillow. For detailed care instructions, please refer to the information provided (tolong tambah link di sini)

You may find our full instruction about how to take care of your pillow & case here (ini nanti link ke page care instructions)

About Kokoro こころ

Kokoro こころ comes straight from the heart, with one mission in mind, to help everyone rest easy.

We are using our own filling technology to create a medium-firm pillow/bolster that you can feel the puffy & supportive pillow at the same time, so it can last longer to be used.

You can always get Kokoro product from our official store :

Tokopedia :

Shopee :

Website :

Whatsapp :

You may contact Aiko through WhatsApp +6281-222-525-110 regarding this. (tolong sambungkan ke link WA)

Yes, we can ship it to Indonesia & other country too.

For further notice regarding shipping to outside Indonesia, you may reach us to our WhatsApp +6281-222-525-110. 

To add an extra special touch to your purchase, we offer complimentary gift wrapping and a personalized message card. Simply include a request for gift wrapping in the notes section during checkout and include the message details as well. It would be our pleasure to help make your gift-giving experience as seamless and memorable as possible.

About My Order

You may change your products if the package is not wrapped/ shipped yet. Please don’t hesitate to reach out to us on WhatsApp +6281-222-525-110 to discuss any changes you may need to make. 

Unfortunately no.

We apologize for any inconvenience, but once an order has been placed and processed, we are unable to make changes to the shipping address. Our system is designed to connect directly to our third-party shipping service, and once the address has been input, it cannot be altered. We appreciate your understanding in this matter.

You may track your package, by going to this link

JNE -> track my package here

JNT -> track my package here

Sicepat -> track my package here

Wahana -> track my package here

Please send your unboxing video of the package to our WhatsApp and Please contact Aiko within 3 days after you received the product.

*Do Not Open the Pillow/ Bolster/ Blanket from it’s Vacuumed Package*

You may learn more about Return & Exchange the product here (ini link untuk direct ke sana)

If there’s any damaged, lost, or stolen item during the delivery process, we will do our best to assist you in contacting the courier, but please be aware that we cannot guarantee any specific results or outcomes, as the courier is solely responsible for their services. Therefore, we cannot be held liable for any issues that may arise during the delivery process.

Please do a video of unboxing the package every time you receive the package

If I have a questions or an issue, where i can get help ?

We are hoping the best experience for all of our customers. If you have any questions or issue don’t hesitate to contact Aiko here. Aiko will give the best service to our customers, so just say hi to Aiko and Aiko will reach you as soon as possible