At Kokoro こころ, we prioritize our customers’ satisfaction and make every effort to comprehend their concerns and issues when they shop online with us. However, we do have certain conditions in place to ensure the smooth and fair processing of return and exchanges.
RETURN:
We take hygiene very seriously and prioritize the safety of our customers. Due to this reason, we regret to inform you that we are unable to accept returns. We appreciate your understanding and apologize for any inconvenience caused.
WE DO ACCEPT EXCHANGE IF:
- You receive the wrong product
- You receive defect product (not applicable if you purchase our defect product)
- You purchase a wrong size
With this terms & conditions:
- The product only can be exchanged and (NOT REFUND)
- It is necessary to submit the complete unboxing video to Aiko, without any cuts
- You can initiate a exchange request for a product within a maximum of Day+7 after its arrival, as confirmed by the courier’s tracking information stating its delivered
- The product is eligible for exchange only if it is in new condition and has not been opened from its original packaging, including vacuum packs and other forms of primary packaging.