Terms & Conditions

利用規約

Hello Kokobys, thank you for your continued support of Kokoro! We are committed to providing you with the best shopping experience on our website. To ensure that, please take a moment to review our Terms & Conditions. These terms apply to the use of our website and the sale of products through our online store. By making a purchase on our website, you agree to abide by these terms. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team. We’re here to help.

PRIVACY

To ensure transparency and protection of your personal information, we have developed a privacy policy that outlines our practices for collecting, using, and disclosing data. By using this site, you agree to the terms of our privacy policy, which is incorporated into this agreement.

PRICE

The prices shown on this site for our products represent the retail prices and exclude taxes and shipping costs. During checkout, applicable shipping costs and taxes will be calculated and shown separately. All prices are in Indonesian Rupiah and are subject to change without prior notice.

ORDER

To place an order on this Site, simply add the products you want to your shopping bag and complete the checkout process. Once you’ve confirmed your order, you’ll receive an email with your order details shortly after. Please note that our confirmation of your order doesn’t constitute acceptance of it. We reserve the right to refuse, reject, or cancel any order, or limit the quantity of any item ordered. Before accepting any order, we may need to verify some information.

If we need to make changes or cancel your order, we’ll let you know by email or text message. In the event of a cancellation, we’ll refund the full amount paid for any canceled items.

SHIPPING

Kokoro will process your order within 2 working days.

We are open from :

Monday – Friday, 09:00 AM – 05.00 PM (GMT+7)

If there’s any damaged, lost, or stolen item during the delivery process, we will do our best to assist you in contacting the courier, but please be aware that we cannot guarantee any specific results or outcomes, as the courier is solely responsible for their services. Therefore, we cannot be held liable for any issues that may arise during the delivery process.

Please do a video of unboxing the package every time you receive the package.

 

Terms & Conditions

利用規約

Hello Kokobys, thank you for your continued support of Kokoro! We are committed to providing you with the best shopping experience on our website. To ensure that, please take a moment to review our Terms & Conditions. These terms apply to the use of our website and the sale of products through our online store. By making a purchase on our website, you agree to abide by these terms. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team. We’re here to help.

PRIVACY

To ensure transparency and protection of your personal information, we have developed a privacy policy that outlines our practices for collecting, using, and disclosing data. By using this site, you agree to the terms of our privacy policy, which is incorporated into this agreement.

PRICE

The prices shown on this site for our products represent the retail prices and exclude taxes and shipping costs. During checkout, applicable shipping costs and taxes will be calculated and shown separately. All prices are in Indonesian Rupiah and are subject to change without prior notice.

ORDER

To place an order on this Site, simply add the products you want to your shopping bag and complete the checkout process. Once you’ve confirmed your order, you’ll receive an email with your order details shortly after. Please note that our confirmation of your order doesn’t constitute acceptance of it. We reserve the right to refuse, reject, or cancel any order, or limit the quantity of any item ordered. Before accepting any order, we may need to verify some information.

If we need to make changes or cancel your order, we’ll let you know by email or text message. In the event of a cancellation, we’ll refund the full amount paid for any canceled items.

SHIPPING

Kokoro will process your order within 2 working days.

We are open from :

Monday – Friday, 09:00 AM – 05.00 PM (GMT+7)

If there’s any damaged, lost, or stolen item during the delivery process, we will do our best to assist you in contacting the courier, but please be aware that we cannot guarantee any specific results or outcomes, as the courier is solely responsible for their services. Therefore, we cannot be held liable for any issues that may arise during the delivery process.

Please do a video of unboxing the package every time you receive the package.